Vancouver Soccer Visitor Mini Guide & Visitor Support Packages
Thank you for purchasing the Vancouver Soccer Visitor Mini Guide and/or a visitor support package. Please read this policy carefully before completing your purchase.
1. Digital Guide Purchases
Because the Vancouver Soccer Visitor Mini Guide is a digital product delivered by email, download link, WhatsApp, or other electronic method, all guide-only purchases are final once the guide has been sent or accessed.
We do not offer refunds for digital guide purchases after delivery because digital products cannot be returned.
However, if you purchased the guide and did not receive access, please contact us within 48 hours so we can resend it or resolve the issue.
2. WhatsApp Planning Support
For packages that include WhatsApp planning support, refunds are available only if the service has not yet started.
A refund may be requested if:
- You paid but have not yet received the guide;
- You have not yet received personalized WhatsApp support;
- You request cancellation within 24 hours of payment.
Once personalized planning, recommendations, route guidance, or support has started, the service becomes non-refundable.
3. Premium Local Support Packages
For premium packages that include personalized itinerary planning and/or in-person local support through a trusted local partner, the refund policy depends on timing.
Full Refund
A full refund may be issued if cancellation is requested at least 72 hours before the scheduled service time and no personalized planning work has started.
Partial Refund
A partial refund may be issued if cancellation is requested between 24 and 72 hours before the scheduled service time. In this case, any completed planning work, administrative time, or partner reservation time may be deducted.
No Refund
No refund will be issued if:
- Cancellation is made less than 24 hours before the scheduled service time;
- The customer does not show up at the agreed time or location;
- The customer provides incorrect arrival details, hotel location, match date, or contact information;
- The service has already been completed;
- The customer changes their mind after receiving personalized planning or in-person support.
4. Rescheduling
We understand that travel plans can change. Rescheduling may be allowed depending on availability.
Customers must request rescheduling at least 24 hours before the scheduled support time. Rescheduling is not guaranteed and depends on the availability of the local support partner.
5. Event, Weather, Transit, or Travel Disruptions
We are not responsible for changes caused by:
- Flight delays or cancellations;
- Match schedule changes;
- Transit delays;
- Road closures;
- Weather conditions;
- Hotel booking issues;
- Event entry rules or stadium security delays;
- FIFA, BC Place, city, or government decisions.
Where possible, we will help adjust your guidance or support plan, but refunds are not guaranteed for disruptions outside our control.
6. Scope of Service
This is an independent visitor guide and support service. We are not affiliated with FIFA, BC Place, the City of Vancouver, TransLink, any airline, hotel, or ticketing platform.
We do not sell match tickets, provide immigration advice, guarantee event access, or operate as a taxi, ride-hailing, or transportation company.
Any local movement support is subject to availability and must be arranged in a safe and lawful manner.
7. Customer Responsibility
Customers are responsible for:
- Providing accurate travel, hotel, and contact details;
- Arriving on time for any scheduled support;
- Following local laws and event rules;
- Keeping their passport, tickets, phone, money, and personal belongings safe;
- Confirming official event information from FIFA, BC Place, or relevant authorities.
8. How to Request a Refund or Reschedule
To request a refund or reschedule, please contact us by email or WhatsApp with:
- Your full name;
- Date of purchase;
- Package purchased;
- Reason for the request;
- Scheduled service date, if applicable.
Refund requests will be reviewed within 3–5 business days.
9. Policy Agreement
By purchasing the Vancouver Soccer Visitor Mini Guide or any visitor support package, you agree to this Return & Refund Policy.
Short version for your checkout page
Refund Notice:
The digital guide is non-refundable once delivered. WhatsApp and personalized support packages may be refunded only if support has not started. Premium local support may be cancelled for a full refund at least 72 hours before the scheduled service time, subject to whether planning work has already started. No refunds are available for no-shows, late cancellations, completed services, or disruptions outside our control.